Online Resources

The Office of Innovation Technology & Learning Design (OITLD) is here to support your needs during the University’s remote operation—please see below for an overview of request processes and resources.

OITLD Operations

For help, submit a ticket to the OITLD service portal or email CECH Tech Help for IT requests and for instructional design and multimedia needs, email the digital learning team

Operating hours: Monday through Friday, 8:00 a.m. to 5:00 p.m.

For loaner technology equipment needs, complete the Loaner Equipment Request Form

Office Functions

Think of using the VPN like a drive to the grocery store.

With the VPN: You pull out of your driveway, drive through traffic to UC’s campus, turn around, and drive through more traffic on the way to the grocery store. To go home, you pull out of the parking lot, drive through traffic back to UC’s campus, turn around, and then drive through traffic back to your home. Done. And you had to fight traffic everywhere. All that running around affects your machine’s performance, too.

Without the VPN: You pull out of your driveway, drive down the road, pull in the parking lot. To go home, you pull out of the parking lot, drive down the road, pull into your driveway. Done. And, with very little traffic to deal with. 

Bottom line: If you don't need the VPN, don't use it. You will have a better overall experience, and it will help free up the resource for those that do need it (Source: IT Insider).  

These systems require VPN for remote use. 

  • Panel webhosting service
  • Office of Research HPC Cluster
  • Remote desktops
  • Shared personal and departmental network drives
  • UCFlex

You do not need to use VPN to access the following systems remotely. 

  • AEM
  • Blackboard
  • Canopy
  • Canvas
  • Catalyst
  • Concur
  • Kaltura
  • Microsoft Office 365
  • (virtual computer labs)
  • SuccessFactors
  • TeamDynamix

Online Course Resources

Here are more UC Approved/Supported tools to help you acheive your learning outcomes or goals. 

Approved Online Resources

Since the start of remote operation, we have received requests for tools that the University doesn’t currently support. The Provost and CECH leadership have reinforced that we are only allowed to use University-approved tools:

  • Canvas
  • Kaltura
  • WebEx
  • Microsoft Teams

These tools that have gone through a security review by the UC Office of Information Security and include an agreement approved by the UC Office of General Counsel. We are aware that many vendors are now offering their tools for free, and while it may be tempting to implement them, doing so potentially puts data at risk and violates University and FERPA regulations. The University is working with vendors to ensure that current tools have allocated the necessary resources for the increase during remote operation. 

Updated: 3-31-20